Service & Support

EESiPACS Service & Support Center

Essential Enterprise Solutions

14315 C Cir
Omaha, NE 68144

Hours (Central Time USA)

Monday         8AM-5PM
Tuesday        8AM-5PM
Wednesday   8AM-5PM
Thursday       8AM-5PM
Friday            8AM-5PM
Saturday        Closed
Sunday          Closed

Phone Numbers

Main: (402) 330-2168
Toll Free: (800) 701-9729

24-Hour Support Available

Platinum & non-contract support
After-hour labor rates apply
See below for more information

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EESiPACS Support Options

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Technical Support

Dependable remote technical support is available for CR, PACS appliances, workstations, and EMR Bridge products. This means you can reach out to us to troubleshoot any issues that come up or to answer any questions you may have. If necessary, our technicians will be able to access your equipment remotely to find and resolve issues.

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Repair Services

When one of your medical imaging or DICOM storage solutions is in need of repair, EESiPACS has your back. Contact us to have a certified technician head to your location to make the repair.

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Workflow Analysis & Consulting

Our comprehensive workflow analysis and consulting services are offered to imaging professionals interested in improving efficiency. The process begins with our team interviewing yours to get a clear picture of your current process. A site review is performed next and we then analyze and document our findings. Finally, recommendations for improvements will be provided. This is a customized process available to imaging centers of any size.

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X-ray Room Design

Whether you’re building a new or redesigning an existing X-ray room, our design team can handle the planning for you, no matter the size. The team will work with you on every aspect, including proper equipment positioning, power requirements, darkroom plumbing, and lead shielding.  

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Imaging Solution Planning & Design

Team up with EESiPACS to plan all of your medical imaging and DICOM storage requirements. Our thorough knowledge of government regulations helps us easily identify and procure the appropriate solutions and we partner with your team along the way to ensure your specific needs are met within the budget.  

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Installation & Setup

Once you’ve chosen the right medical imaging and DICOM storage solutions for your team, EESiPACS can get you started on the right foot with comprehensive installation and setup services. One of our installation experts will head to your location, complete the installation and setup, fully test and verify the functionality of your equipment, then provide a comprehensive training for your users.

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Off-Site Archiving

Our off-site archiving service is a secure and reliable solution for storing and accessing DICOM medical images. The service regularly backs up images to secure Essential Enterprise Solutions, Inc. PACS servers for efficient storage that’s HIPAA compliant.

Get in Touch

Toll-Free: (800) 701-9729
Phone: (402) 330-2168
Fax: (402) 330-1120

Corporate Headquarters

14315 C Circle
Omaha, NE 68144

Request Information

For more information about the innovative medical imaging and archival solutions available from EESiPACS, please complete the form below and a representative will be in touch shortly.

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