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Imaging Cloud Solution: Frequently Asked Questions

General

What is the Imaging Cloud Solution?
What is Amazon Web Services (AWS)?
Will the Imaging Cloud Solution work with my existing PACS?
How is the Imaging Cloud Solution implemented?
What is the Imaging Cloud Connector?
What is the Imaging Cloud Gateway?
How can I get started using the Imaging Cloud Solution?
How much data can I store with the Imaging Cloud Solution?
What does Essential Enterprise Solutions, Inc. (EESi) do with my data in the cloud?
How do I interface with the Imaging Cloud Solution?
How reliable is the Imaging Cloud Solution?
Where is my data stored?
How much does the Imaging Cloud Solution cost?
How will I be charged and billed for my use of the Imaging Cloud Solution?
What does the monthly fee cover?
How do I contact someone about service on my account?
Do your prices include taxes?

Security

How secure is my data?
How secure is the data being transmitted?
Where can I find more information about security on Amazon Web Services (AWS)?

Data Protection

How durable is the Imaging Cloud Solution?
How is the Imaging Cloud Solution designed to achieve 99.999999999% durability?
What is the cancellation policy on an account?
What happens to imaging data stored if I cancel my Imaging Cloud Solution account?
What happens if my credit card on file doesn’t process or is declined?

General

What is the Imaging Cloud Solution?

The Imaging Cloud Solution from Essential Enterprise Solutions, Inc. (EESi) is a cost-effective, solution for protecting and storing DICOM images in compliance with HIPPA and HITECH standards. Powered by Amazon Web Services (AWS), this robust solution provides instant, on-premises access to all of your current studies plus automatic transmission and synchronization of all studies to the cloud for back-up, archival and recovery.

What is Amazon Web Services (AWS)?

Amazon Web Services (abbreviated AWS) is a collection of remote computing services (also called web services) that together make up a cloud computing platform, offered over the Internet by Amazon.com. The service is advertised as providing a large computing capacity (potentially many servers) much faster and cheaper than building a physical server farm.

Will the Imaging Cloud Solution work with my existing PACS?

Yes, the solution is Vendor Neutral and will work with virtually any type of Picture Archiving and Communication Systems (PACS).

How is the Imaging Cloud Solution implemented?

The solution can be implemented as either a “Cloud Connector” to an existing EESiPACS Archive or a “Cloud Gateway” for a standalone Vendor Neutral solution.

What is the Imaging Cloud Connector?

The Cloud Connector, now standard in all EESiPACS Archive products, supports automatic image compression and encryption for storage in the AWS cloud and enables connectivity with the cloud for back-up. When enabled, your EESiPACS Archive will serve as your primary storage repository for image studies, with secondary back-up of your archive in the AWS cloud. Local access to all of your imaging studies enables rapid retrieval and provides uninterrupted viewing in case of a cloud outage or loss of connectivity. While secondary back-up to the cloud gives your practice a cost-effective solution for disaster recovery and HIPAA compliance.

What is the Imaging Cloud Gateway?

The Cloud Gateway is for practices with another vendor's PACS Archive Solution, or without the Cloud Connector as part of their EESiPACS Archive solution, the Cloud Gateway can serve as your bridge to the cloud. Like the Cloud Connector, the Cloud Gateway supports automatic image compression, encryption and connectivity to the AWS cloud from your existing PACS solution. Although it has limited storage capabilities, the Imaging Cloud Gateway does allow you to store your most recent studies (~ 6 months worth of studies) locally for rapid access and retrieval. Additionally, imaging studies are transmitted and stored in the AWS cloud to ensure compliance with HIPAA and other government regulations.

How can I get started using the Imaging Cloud Solution?

To sign up for the Imaging Cloud Solution, please contact your local Medical Imaging Dealer or Essential Enterprise Solutions, Inc. (EESi) and we will get you in touch with an authorized dealer in your area. Please call us at
(727) 938-3374 or e-mail us at sales@eesimed.com

How much data can I store with the Imaging Cloud Solution?

With no limit on the amount of data stored, the Imaging Cloud Solution offers true flexibility and scalability to meet all of your storage needs.

What does Essential Enterprise Solutions, Inc. (EESi) do with my data in the cloud?

Essential Enterprise Solutions, Inc. (EESi) will store your data and track its associated usage for billing purposes only. We will not otherwise access your data for any purpose outside of the service offering, except when required to do so by law.

How do I interface with the Imaging Cloud Solution?

The solution provides a simple; web interface from within the EESiPACS Archiving Software.

How reliable is the Imaging Cloud Solution?

The service was designed for 99.99% availability, and is backed by an Amazon Web Services (AWS) Service Level Agreement.

Where is my data stored?

AWS is located in 8 geographical 'Regions': US East (Northern Virginia), US West (Northern California), US West (Oregon), São Paulo (Brazil), Ireland, Singapore, Tokyo and Sydney. There is also a "GovCloud" in the USA provided for US Government customers. Each Region is wholly contained within a single country and all data and services stay within the designated Region. Within that Region, your objects are redundantly stored on multiple devices across multiple facilities.

How much does the Imaging Cloud Solution cost?

With a low fixed monthly fee, no long-term contracts and a simple tiered structure, the solution delivers enterprise-level reliability, scalability and security at price you can afford. For more information on Imaging Cloud Solution pricing, please contact your local Medical Imaging Dealer or Essential Enterprise Solutions, Inc. (EESi) and we will get you in touch with an authorized dealer in your area. Please call us at
(727) 938-3374 or e-mail us at sales@eesimed.com

How will I be charged and billed for my use of the Imaging Cloud Solution?

The fixed monthly fee is immediately billed when you sign up for the service and prorated based on when you signed up during the month. On the first day of each subsequent month, your credit card on file will automatically be charged for the prior month’s usage and the current monthly fee. You can view your charges for the current billing period at any time on the Amazon Web Services web site, by logging into your Amazon Web Services account, and clicking “Account Activity” under “Your Web Services Account”.

What does the monthly fee cover?

The account monthly fee covers the administration of your managed service account, the support team and the services they provide, disaster recovery of your data, and the physical hardware onsite used to access the Imaging Cloud Solution so you are 100% covered.

How do I contact someone about service on my account?

You can submit a service request at http://www.eesimed.com/contact/svcrequest.php.

Do your prices include taxes?

Except as otherwise noted, our prices are exclusive of applicable taxes and duties, including VAT and applicable sales tax.

Security

How secure is my data?

The Imaging Cloud Solution powered by Amazon Web Services (AWS) is secure by default. The Imaging Cloud Solution supports user authentication to control access to data you can securely upload/download your data to the Imaging Cloud Solution via SSL endpoints using the HTTPS protocol.

How secure is the data being transmitted?

All data is transmitted securely with 256-bit Advanced Encryption Standard (AES-256), then stored within the AWS hardened infrastructure and accessible only by using a unique user authentication key.

Where can I find more information about security on Amazon Web Services (AWS)?

For more security information on Amazon Web Services (AWS) please refer to the Amazon Web Services website.

Data Protection

How durable is the Imaging Cloud Solution?

The Imaging Cloud Solution powered by Amazon Web Services (AWS) is designed to provide 99.999999999% durability of objects over a given year. In addition, the Imaging Cloud Solution is designed to sustain the concurrent loss of data in two facilities.

How is the Imaging Cloud Solution designed to achieve 99.999999999% durability?

The Imaging Cloud Solution powered by Amazon Web Services (AWS) redundantly stores your objects on multiple devices across multiple facilities in an Amazon Region. The service is designed to sustain concurrent device failures by quickly detecting and repairing any lost redundancy. When processing a request to store data, the service will redundantly store your object across multiple facilities before returning SUCCESS. Amazon Web Services (AWS) also regularly verifies the integrity of your data using checksums.

What is the cancellation policy on an account?

You can cancel at any point in time, no strings attached; just contact your local Dealer and/or Essential Enterprise Solutions. Please also e-mail sales@eesimed.com to inform us of your account cancellation.

What happens to imaging data stored if I cancel my Imaging Cloud Solution account?

After receiving notice of your intent to cancel, imaging data will be stored till the end of billing cycle, normally the end of each month. You are able to migrate all of your imaging data to a supplied External Storage Device as defined by Amazon Web Services. After this period, all of your imaging data will be automatically deleted from the Amazon Web Services (AWS) servers.

What happens if my credit card on file doesn’t process or is declined?

If we're unable to charge your credit card on file, we will e-mail and ask you for a valid payment method. We also retry the payment up to three times, once each week. If the account still hasn't been paid after the third retry (21 days after the initial billing attempt), we cancel your account and you can no longer access any data stored with Amazon Web Services (AWS).